Question 1

What is included in every Maybach experience?

Accepted Answer

Every experience includes a professional English-speaking chauffeur, complimentary chilled water, cold towels, high-speed Wi-Fi, phone chargers, and full air conditioning. Our Maybach V-Class is meticulously cleaned and prepared before each journey.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance to guarantee availability. For weddings and events, we suggest booking 2-4 weeks ahead. During peak season (July-August and December-January), earlier booking is advisable.

Question 3

Can you accommodate large groups?

Accepted Answer

The Mercedes-Maybach V-Class comfortably seats up to 6 passengers in ultimate luxury. For larger groups, we can arrange multiple vehicles or recommend trusted luxury transport partners.

Question 4

Do you provide airport meet-and-greet?

Accepted Answer

Yes. For airport transfers, your chauffeur will meet you inside the arrivals hall with a personalized name board. We monitor your flight in real-time so there is no waiting, even if your flight is delayed.

Question 5

What areas of Bali do you cover?

Accepted Answer

We cover all of Bali, from Ngurah Rai Airport and Seminyak to Ubud, Uluwatu, Nusa Dua, Canggu, and beyond. Distances and travel times vary, and our team will help plan the optimal route for your experience.

Question 6

Can I customize the refreshments and amenities?

Accepted Answer

Absolutely. Choose from our Classic (complimentary), Premium, or fully Custom refreshment packages. We can source specific champagne brands, dietary-specific snacks, or any special requests you may have.

Question 7

What is your cancellation policy?

Accepted Answer

Cancellations made more than 48 hours before your scheduled experience receive a full refund. Cancellations within 24-48 hours are eligible for a 50% refund or full reschedule. Within 24 hours, a full charge applies.

Question 8

How do I pay?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, Amex) via our secure online booking system, as well as bank transfers. A deposit of 50% is required at the time of booking, with the balance due before your experience.